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Customer Support Analyst - Customer Delivery

Graduate Customer Delivery Agent - Customer Support Agent - Graduate Trainee - Customer Service Administrator - Customer Support Analyst - Customer Services Executive is required by my global award-winning client based in Godalming, Surrey paying a salary between £18K to £25K + Bens + Excellent career potential

Are you a recent graduate who is interested in a career in Customer Service, Customer Delivery, or Customer Support? If so I have the role for you, my client is a forward-thinking Technology Company who are looking to expand their team of Customer Delivery Agents to support their growing worldwide customer base.

The key responsibilities of this Customer Delivery Agent- Customer Service Analyst-Customer Support Agent - Customer Service Administrator responsibilities will be:

  • Logging incidents for global customers contacting the delivery desk

  • Ownership of qualifying, troubleshooting, coordinating and updating logged cases to closure within specified service levels (SLA)

  • Maintaining and publishing training materials using various media products for customers

  • Delivery of training to end-users of the product

  • Preparing monthly reports for customers and management

Skills / Experience


  • Recent Graduate or working in a customer orientated role

  • High energy with a confident, engaging and customer-focused approach

  • IT literate particularly around products like Microsoft Windows and Office, Excel etc

  • Organised with a strong focus on deadlines, accuracy and timely delivery

  • Forward-thinking with a flexible approach to undertaking and completing a variety of tasks and activities

  • The ability to work as part of a local and internationally distributed team

  • Flexibility in working hours to aid the support of Global customers

This role would involve working shifts Monday - Friday 7 am - 4 pm and 10 am - 7 PM

This award-winning client work with top-tier global banks, insurers and asset managers across the world and have won awards for their product are looking a number of Customer Delivery Agents to provide support and guidance to their growing customer base and are looking to pay a salary of between £18k-£25K + great career potential.

Full Training on offer

If you are a recent graduate or working in the Customer service field who has an interest in Customer Service and Technology, please forward your CV to me ASAP.