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Facilities Support Assistant

Facilities Support Assistant, London
Hours: Full time working 37.5 hours over four days; 08:00-18:30 on Monday, Tuesday, Wednesday and 08:00-18:00 on Friday
Salary: £21,099 a year (£10.82) working full time over four days a week.
Location: Resource for London, 356 Holloway Road, London, N7 6PA
Closing: 9am - Thursday 23rd February 2020
Interviews: 29th January 2020 held at Resource for London


The Ethical Property Company
We are changing the way society benefits from property.

We are one of the UK's leading social businesses, managing a variety of workspaces including office, retail, meeting/event spaces as well as studios and educational spaces, that are used by some of the UK's most influential and creative charities, not-for-profits, voluntary groups and small enterprises.

In our 23 Centres across England, Scotland and Wales, we support approximately 1,000 organisations per year.

We are proving that business can have a social impact, care for the environment and be profitable.


Each Centre is managed to a high environmental standard and we encourage the use of public transport and the sharing of resources wherever possible.

Tenant contracts are flexible and transparent, and we ensure that our processes and procedures are simple and efficient, allowing tenants to focus on their individual objectives.


While we are driven by social and environmental values, making a profit is an essential element of our business model.

We pay a regular dividend to our shareholders and manage our Centres to increase their long-term value, with a view to attracting additional investment that will enable us to grow and support more organisations.


We have ambitious plans for growth, aiming to at least double the size of our portfolio and impact by 2020.

In order to achieve this we must ensure that we have the right people to enable us to expand whilst continuing to deliver a high standard of services to our customers.


Resource for London
Resource for London is a busy and dynamic centre, owned by Trust for London and managed by us The Ethical Property Company.

The centre provides office, conference and meeting rooms for organisations working to tackle poverty in London.


The centres main income is generated via our conference facilities and meeting rooms which have recently been refurbished and offer well-maintained, high-quality facilities to both building tenants and external customers.

These facilities play host to many large community events, as well as catering to the needs of smaller organisations.


The Post
As the Facilities Support Assistant (FSA) you will play an important and responsible role at Resource for London, helping the centre to function effectively by ensuring rooms are set up appropriately and in good time, and that users' technical needs are met.


In this role, you will be you will be expected to contribute to the day to day running of the centre as a whole.

You will join a team who are collectively responsible for providing professional, safe and appropriate space and facilities for the centre's users.


This is a busy and demanding role that requires an individual with both customer service and practical skills, and a positive attitude.

You need to be proactive and organised and show initiative when faced with difficult situations.


The role involves a variety of maintenance tasks such as painting and small repairs.

You will often have to work alone to ensure all requirements of the Centres are met.


The work pattern for this role will be set by a fixed rota whereby you will work 37.5 hours each week over four days.


The main duties will include but are not limited to:
, Carrying out re-decoration and small repairs that do not require specialist training both for the communal areas and for individual tenants,
, Setting up conference and meeting rooms,
, Providing Audio Visual and Information Technology support for centre users,
, Tidying communal areas and arranging furniture and occasional cleaning duties as appropriate - when cleaners are absent,
, Making sure waste and recycling are managed well within the centre,
, Checking on stocks of cleaning materials, light bulbs, recycling supplies etc., preparing orders to keep stock at a good level and keeping accurate records,
, Assist the Centre Manager in ensuring the buildings are safe, pleasant and that the services are functioning,
, Carrying out porter duties,
, Testing fire alarms,
, Compliance with Health and Safety legislation,
, COSHH awareness (regulations regarding hazardous substances).


Contractual details
This is a permanent contract working full time at 37.5 hour over four days a week, with a three-month probationary period.


The working hours are 8am-6:30pm on Monday, Tuesday Wednesday and 8am-6pm on Friday with lunch breaks.

The salary is £21,099 a year (£10.82) working full time.


Benefits include pro rata; 25 days (pro rata) holiday entitlement rising to 28 over time, in addition to all public bank holidays.

We offer a company contribution up to 7% to a pension dependant on scheme choice, 2 x salary death in service benefit, a free company bicycle scheme with bicycle maintenance costs, childcare vouchers, season ticket loans, interest free personal loans, as well as other benefits.


To apply:
Please click ‘Apply' below and ensure you include a valid email address as you will be sent further instructions.




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