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IT Support Technican - 1st / 2nd Line Support - Entry Level

Graduate IT Support Engineer - 1st & 2nd Line Support Engineer - Entry Level Helpdesk Analyst - Service Desk - School Lever - IT Apprentice is required by a managed service provider based close to Redhill, Surrey.

Salary £20k-£24K + Bens + Great Career Progression.


My client who is a Managed Service Provider to SME's is looking for a recent graduate or a school lever who is keen to move into the IT Support sector to join a small team of IT Support Engineers who cover a wide spectrum of 1st & 2nd line Support duties.


Key Duties and Responsibilities for this IT Support Engineer are



  • Act as the first point of contact for customers regarding IT issues, Incidents and request - via phone, email and tickets.

  • Logging tasks and documentation fixes via Service Desk call logging system

  • Take ownership for support queries from start to finish

  • Take part in project work


Key Skills for this Graduate IT support Engineer - IT Apprentice Service Desk Analyst



  • Good basic IT understanding

  • Good communication skills both oral and written

  • Excellent problem-solving13 skills

  • Ideally some customer service experience


My client is based close to Redhill, Surrey and is a rapidly expanding managed hosting company who are looking to reward this Graduate IT Support Engineer - Entry Level Service Desk Analyst a salary of between £20k-£24K + Bens and on training and on the job coaching will be provided.


This role would suit an ambitious individual who is looking to start their technical career with a leading company who specialises in cloud computing sector and this role will give you exposure to varying technologies.


If you are an ambitious individual who is looking to start your career in IT Support and would like to work for a rapidly growing organisation who can provide great training and career opportunities and a can provide a relaxing, fun working environment then please forward your CV to me ASAP




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