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PMO Officer

PMO Officer
Location: Potters Bar
Salary: £30,000
Hours: Full time, 37.5 per week

The Role:
This role works in the Programmes Team within Information Systems team and its purpose is to administer change programmes and monitor projects such that cost, quality, plan, time, and benefits realisation are controlled and achieved, through ensuring that all projects adhere to the best practices and standard approaches for project management.

The PMO Officer develops and implements best practices to enable the successful delivery of a broad range of IT and business change projects to stakeholders across the business.

Main responsibilities of the PMO include: scope and business case management; programme vision and blueprint development; benefits and quality management; stakeholder management; portfolio management; programme, tranche and project planning including milestone management; risk and issue management; and vendor management.

Integral to delivering these responsibilities will be ; maintaining risks, issues, assumptions, actions logs; resource forecasting; change control; dependency management; and programme reporting.

Main duties and responsibilities:

, Ensure the successful implementation of the PMO's strategy, responsibilities, services and deliverables.
, Monitor Programme reporting and assist the Project Managers in reporting to Senior Management.
, Provide and maintain a capacity planning and resource tracking service across the Programme Update and maintain the Risk Log, Action Log, Decisions Log, and Issue Register.
, Ensure the appropriate programme benefits are identified, quantified and their realisation planned.
, Ensure cross-programme dependencies are managed and the dependency log is accurately maintained.

, Provide a quality assurance role in line with defined Programme Management Office process.
, Coordinate project closure to distil good practice and ensure lessons learned are logged.
, Deputise for the Project Managers when required.
, Define and embed project control and governance.
, Provide Project planning, Milestone management, Scope management, Resource forecasting; Change Management across the project portfolio.
, Prepare regular status reporting to all levels of the business.
, Ensure efficient change control methods and process are utilised

Personal Characteristics
, Personally aligned with our core values and beliefs; care, honesty, open, driven and committed.
, The ability to cope with deadlines and prioritise work demands whilst remaining professional and focused.
, Organised and methodical.
, Adaptable to change in a fast paced dynamic environment.
, Excellent communication skills and an ability to liaise appropriately with stakeholders and customers at all levels including cross function Department Managers.
, A team player with a collegiate attitude and willingness to help others and go beyond their formal role.

Experience and Skills Required

, Proven track record for planning, executing, controlling and closing projects and the ability to coordinate multiple projects simultaneously with minimal supervision.
, Experience of administering a PMO office.
, Experience of lifecycle of a project with project teams of 2 to 15 people.
, Experience of project management using AGILE or PRINCE2 methodology (or equivalent) for medium to large sized projects.
, Strong skills in creating and maintaining project and programme plans, including risks, actions, issues, dependencies.
, Highly efficient in resource planning and tasks assignment.
, Knowledge of benefits and dependency mapping, risk management and resource planning.
, Highly proficient IT skills in Word, Excel, PowerPoint, and MS project.
, Line management or team leader experience.
, Excellent written/oral communication skills for reports and presentations .
, Diplomatic ability to influence others at all levels of the business.
, Strong and demonstrated ability to build lasting relationships with key stakeholders.
, Ability to competently mediate disagreements and negotiate agreeable resolutions.


Up to 30K DOE
20 days holiday + bank holidays
37.5 hours per week
Stakeholder Pension
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Free Employee Assistance Programme
Opposite Potters Bar Mainline Station and bus routes
Car Parks within 5 minutes' walk
Based at our Head Office

The Organisation:

CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK.

Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach.

We encourage people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence.

CareTech Community Services are proud to inform you that they are a “Disability Confident Leader”.

Successful candidates will be required to complete a basic DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

Due to the high volume of applications we receive, we are unable to contact every applicant.

We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage.


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