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This job has been posted for more than 30 working days and has expired.

Digital Business Analyst


  • Build and maintain effective relationships with the Online Experience team, broader internal teams, and third parties.

  • Support the Digital Project Manager during the start-up and planning phase to ensure digital projects and initiatives are set up for successful delivery.

  • Deliver business requirements, business process design, and functional design activities for Digital and E-commerce projects

  • Translate business requirements into clear functional and business specifications in Jira and Confluence.

  • Document project requirements through the writing of user stories supported by explicit acceptance criteria

  • Create any relevant as-is and to-be process flows/swim lane diagrams for projects

  • Create and execute user acceptance test scripts

  • Alongside the project team, review and sign-off solution designs presented by the systems integrator

  • Work with others in the PMO team to improve project delivery techniques and project documentation


  • A high level of Business Intelligence and strong analytical skills.

  • Business analysis experience working within a digital and E-commerce function

  • Experience of delivering business requirements, business process design, and functional design on digital change and E-commerce projects.

  • Proven experience across a range of E-commerce technologies and platforms (Hybris experience desirable) - 3rd party integrations

  • Knowledge of corporate global ERP systems (SAP experience desirable)

  • Experience of software development tools, such as Jira and Confluence

  • Strong understanding of the software development life cycle in the Agile Model


  • Ability to translate business requirements into operational requirements for developers

  • Educated to degree level, or equivalent.

  • Ability to build and maintain relationships with internal teams and third-party suppliers

  • Strong interpersonal, communication and influencing skills - customer-driven

  • Ability to manage and prioritise workload comprised of multiple projects

  • Able to work strongly as part of a team or individually

  • Drive, enthusiasm, and passion for Digital and eCommerce


  • Educated to degree level or equivalent


Essential -

  • Cross-functional team player with a strong mix of technical and functional experience in eCommerce systems and retail, including product information management, order management, payment processing, content management, and Front End UI.

  • Experience delivering using (hybrid) Agile methodology, Jira (user story, ticket management), Familiarity with eCommerce analytics reporting needs and Adobe Analytics highly preferred

  • Excellent knowledge of web platforms and systems integration

  • Detailed functional knowledge of all major business processes in the sales and manufacturing industry

  • Working knowledge of HTML, JSP, Javascript, XML, JSON

  • Knowledge of the MS Office suite (Work, Excel, PowerPoint, Visio, Outlook)

  • Very strong relationship building and influencing skills

  • Excellent written and verbal communication skills

  • Experience in requirement gathering and proposal write-ups

  • Analytical thinking with the ability to pick up new ideas and subject matter quickly

Advantage -

  • SAP Hybris, and Adobe Experience Manager (AEM) highly preferred

  • Ability to speak the local language

ITHR Group is acting as an Employment Business in relation to this vacancy.

ITHR Group is an Equal Opportunities employer; we welcome applicants from all backgrounds.