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First Contact Administrator

Black Country Women's Aid (BCWA) is a progressive charity that specializes in supporting victims of abuse.

Our services include support for both adult and child victims of domestic abuse, stalking, sexual violence, exploitation and modern slavery, as well as women in the criminal justice system.

We offer sensitive and holistic support services which help victims escape from violence, cope with trauma and rebuild their lives.

We place victims' voices at the heart of our work and develop our services in response to need, working with an extensive range of partner organizations to help victims get the right support.

BCWA services span across the Black Country including Sandwell, Dudley, Wolverhampton and Walsall, with some services covering Birmingham and the wider West Midlands.

We are looking for exceptional candidates to join our growing and successful organisation.

Job title: First Contact Administrator
Position Type: Full time Monday- Friday 9.00am-5pm (37.5hrs) Contract is until March 2021
Salary: £19.968
Closing date: 24th July 2020
Interviews to be held: 31st July 2020
Please note that interviews will be held on Microsoft Teams.

We are looking for someone to join our team as first contact administrator, being a part of our central contact and administrative team with experience in managing a high volume of calls, a timely response to all stakeholders, excellent interpersonal skills and efficient and organised administration.

It is from this first contact that the relationship with BCWA begins.

You will be required to provide a high-quality and efficient response to every call received this will include being responsible for delivering an effective system of first contact, care and support to victims of domestic violence and abuse this includes, gathering information regarding the victim/survivor and their circumstances effectively managing referrals and queries from partner agencies

If you would like to apply for this role, please click below and you will be emailed details of how to progress your application, including an application form you will need to complete and returned by the 24th July 2020.

CVs will not be accepted.

Important information for all positions
Black Country Women's Aid is committed to safeguarding and promoting then welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions.

Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

- The post holder must be female.