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Customer Service Advisor - Chinese


Chinese (Mandarin) Customer Account Advisor | Leading Online Gaming Firm | Salary package £22000 - £27000 + benefits package | GIBRALTAR



SRGEurope is recruiting for Chinese (Mandarin) Customer Account Advisors in Gibraltar.

Our client is a leading online gaming organisation.

The successful candidate will be working in the Customer Support Team, handling queries and complaints from clients and liaising with other departments to provide resolutions.



Customer Account Advisors General Duties:



  • Provide first contact resolution of customer issues via chat, e-mail and/or phones

  • Troubleshoot and handle the most complicated and sensitive of customer inquiries

  • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs

  • Take personal ownership of customer requests and provide our clients world-class level of support

  • Maintain accountability for accurate and timely assistance to our customers

  • Maintain security and confidentiality of internal information and customer/account information

  • Escalate and communicate any customer well-being issues



Customer Account Advisors Skills and Qualifications:




  • Good Customer Service skills

  • Verbal and written fluency in English & Mandarin

  • Team player with a positive attitude

  • Ability to handle stressful situations

  • Educated to a degree level - desirable



Why Gibraltar?



Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain.

It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports.

The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family.

We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar



To Apply



If you are interested in this role press apply now and if you want to know more e-mail sarah.cairns@srgeurope.com or alternatively call 00350 200 69999 or 0207 183 6462.