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IT Support Manager - Systems Support Manager

IT Support Manager - Systems Support Manager sought by leading Client close to Crawley, West Sussex paying up to £50,000 per annum + benefits.

I am seeking an experienced IT Support Manager - Systems Support Manager from an IT & Telecoms Solutions Provider or Managed Services Provider (MSP) or SaaS background who is commercially aware.

This role calls for someone with a strong customer focused approach with:

  • Proven success and track record in a similar customer-focused technical support role.

  • Solid experience in supporting business critical applications.

  • Ability to translate and impart technical information for different audiences.

  • Strong leadership and/or supervision skills.

  • A self-starter with the ability to work on own initiative.

  • Demonstrable experience in planning and managing multiple tasks.

  • Strong business IT skills, especially MS Office (Word, Excel and PowerPoint).

  • Experience supporting cloud-based applications.

  • Knowledge of hosted IP telephony, i.e.

    SIP endpoints, hunt groups, call queueing, ACD distribution, agent-working, etc.

  • Experience maintaining and implementing IP network infrastructure, e.g.

    DNS, IP routing, etc.

  • Experience in implementing process improvements and business efficiencies.

If you are an IT Support Manager - Systems Support Managerr seeking career move then this role close to Crawley, West Sussex could be for you.

The position leqading a small and deadicated Technical Support Team pays between £40,000 - £50,000 per annum plus benefits and you will be joining a growing and award-winning team.