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IT Service Delivery Manager

IT Service Delivery Manager - Manchester

£50,000 - £55,000

My corporate client is going through digital transformation and is looking for a confident IT Service Delivery Manager who is a good problem solver and can deliver successful IT services under pressure and on time.

You will manage and lead a team.

You will manage services governance, policy, processes, systems and people to maintain and support IT services to meet the needs of the business.

You will need to have experience in Information Technology Infrastructure Library which is key as the business grows and the IT Service Delivery Manager will be central to defining standards and educating the department as they progress.

You will need to understand and define SLAs and KPIs as well as driving department performance against these.

You will shape and deliver supporting reports to underpin the performance management.

Must be confident in dealing with senior stakeholders as well as handling and managing major incidents.

You will need to understand and oversee Service Transition of new projects into the live environment which is crucial as the client progress through their digital transformation programme.

You need to be a strong leader and able to manage a team, with a strong focus on customer service and the customer experience.

You need to understand change management and the supporting CAB processes as well as understanding continuous improvement and risk management.

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