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IT Support Engineer

Position: IT Support Engineer
Department: IT & Tech Support
Working Hours: Mon-Fri 8:30am to 5:30pm
Type: Full Time, Permanent
Salary: Basic from £25k p/a negotiable dependent on experience + company bonus scheme
Benefits: Company Car, Company Pension Scheme, Progression opportunities
Office Location: North Birmingham


Our client, a very well established independent telecommunications provider based in North Birmingham, is expanding its product portfolio to include IT managed services.

This expansion will complement the excellent telephony and networking solutions it already provides to a wide range of existing business customers.

As a result, an exciting new role has emerged to join the IT & Technical team to plan, install and support IT products and services.


At first, the role will involve assisting the technical team who support and manage voice-focussed IT networking products and services, such as SIP, enterprise PBX, cloud telephone systems (Gamma Horizon), Wi-Fi, switching, routers and firewalls.

The company already successfully provides these services and the associated internet connectivity to a large base of business customers.
Over time, this role will expand into installing and supporting a new set of IT managed services including but not limited to:


, Windows Server Platforms and Virtualisation.

Backup & Recovery.
, Microsoft Windows Operating Systems including Windows 10
, Microsoft/Office 365, including Teams
, Cloud Computing including Azure
, Administration of Active Directory, Group Policy, DNS, DHCP etc.
, General security and protection including Antivirus and Firewall


The company is looking for a well-rounded individual with a can-do attitude, with knowledge in the above products and services, who is keen and eager to help shape the future of the IT portfolio as it grows and develops.

The successful applicant will be customer focussed, with a desire to learn and progress.

They will have extensive experience working for a MSP or similar and able to transfer the knowledge and experience gained easily.


With the company having an established base of business customers built over 20 years, this is an exciting opportunity to join a successful team and help them on the next part of their journey, with a path to develop and progress as the IT services section expands.

If you feel you have the relevant skills and experience, please apply now.


  • Start: ASAP
  • Rate: Up to £25000.00 per annum + company bonus scheme
  • Location:
  • Type: Permanent
  • Industry: IT
  • Recruiter: 2MES
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2020-09-10 17:51:52 -

  • View all Jobs from 2MES


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