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Reception Manager

Reception Manager - Oxfordshire

Up to £23,000 plus share of tips and live in available

Permanent - Full Time


? Are you an experienced Reception Manager who loves interacting with guests?
? Would you love the opportunity to work in a tranquil Oxfordshire location with amenities in the immediate area?
? Do you have sensational customer service facing skills?

If so my client could be the ideal match for your career short, medium and long term.

This opportunity for a RECEPTION MANAGER is based with a client on the Oxfordshire / Wiltshire border.

You will be in stunning hotel that has been refurbished over the last few years to a 4

* standard.

The main aspect of your role will be to ensure the effective running of the reception desk, but this is a very hands on role where you will be one of 3-4 receptionist who will cover the desk at all times between you.

Your first responsibility, along with your team will be to provide the highest levels of customer service to all incoming and exiting guests.

As the Reception Manager a few of your key duties will include:

? To manage a small team of reception staff as well as the night porters
? To ensure all guests receive a high standard of customer service and a warm friendly welcome at all times, wherever possible anticipating guest needs and follow up on their requirements
? To ensure reservation information for bedrooms, events, or food and beverage bookings are taken correctly with all the required information for that reservation
? To ensure guest accounts are accurate and payments are processed
? To ensure the safety and security of guests, team and the building at all times
? To train front office team members in all aspects of their role to be able to perform their duties in a timely, efficient manner
? To complete department rota ensuring effective cover according to business requirements
? To review team requ

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