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Technical Advice Team Manager

Technical Advice Team Manager (FTC) - West LondonSalary: Up to £41,000 per annum dependant on experience

The Company

Our client is a national charity founded over 150 years ago offering award-winning information, advice and support for older people across the UK.

The Role

An exciting opportunity has arisen for a Technical Advice Team Manager to join our client's London office, providing line management and supervisory support to a team of Technical Advisers.

The role will also involve providing technical guidance and advice within specialist areas to staff and volunteers to ensure all information is delivered accurately.

Role Responsibilities:

? Support the Head of Information and Advice to translate strategy into operational plans.


? Provide technical guidance, strategic advice and case law to staff and volunteers.
? Provide accurate technical advice and casework to clients in line with AQS standards and IA guidelines as required.
? Support technical advisers to develop and deliver training, briefings and other technical communications as required, provide cover as required.
? Identify and work with relevant external organisations and stakeholders in partnership to provide I&A that meets the needs of older people including acting as a peer reviewer for external organisations.
? Deputise for the Head of Information and Advice as required.
? Develop and maintain a working knowledge of legislative and regulatory frameworks.
? Conduct file reviews and other quality checks.


Essential Skills & Requirements:

? Experience of supervising or managing advisers.
? Knowledge of the Advice Quality Standard (AQS).
? Experience of supporting the training and development of advisers using a range of techniques including coaching.
? Experience of representing an organisation externally.
? Strong customer service experience, ability to resolve problems & deal with queries in a proactive manner.


Important Information: We endeavour to p




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