Technical Operations Manager
An exciting opportunity has arisen for an experienced Technical Operations Manager to join Manchester City Council.
It is a time of fast paced change within the organisation with a number of key projects in motion which are set to deliver enhancements to users and residents alike.
The successful candidate will be joining a busy and diverse team and have responsibility for all the underpinning architecture upon which all critical council services reside.
Managing a team of 6 SME's, this post will work closely with the Enterprise Architecture function to advise and agree upon the best technological solutions for the future.
A solid technical appreciation and skill set are required alongside a strong managerial background.
The successful applicant will be a strong people manager, with good organisational skills, able to prioritise work quickly and efficiently and remain calm under pressure.
Capable of strategic thinking, a good appreciation of the Technical market and a proven track record of successful delivery.
? ITIL accreditation (at least Foundation Level) with proven experience of working under an ITIL Framework - operating within SLA and KPI parameters.
? Strong Communication skills - both written and oral with an ability to translate complex IT language into information which can be understood by key stakeholders throughout the organisation
? Previous experience of managing a Technical Team with strong leadership skills
? Significant knowledge of the relevant legislative framework and professional standards both within the ICT industry and in particular to a local authority
? Previous experience of managing a data centre facility
? Stakeholder management - across all levels of the organisation
? Supplier management
? Project Management
? Continuous Service Improvement
? The ability to work flexibly is also essential as the post holder will be required to work Out of hours as a Duty Problem Manager on a rota bas
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