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Client Account Manager/Client Retention

Client Account Manager/Client Retention
Location: Wilmslow
Salary: £21,000 per annum plus achievable bonus (circa.

£6,000)


We are Citation - One of the UKs biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.

We don't do micro-management - instead, we empower, support and innovate! We are leaders, not empire builders and we love our business - We have been named as one of the UKs Top 100 Best Companies to work for… Not one but four times!


Are you an individual with experience in Account Management and Customer Service, looking for your next role? We are looking for a passionate Client Relationship Manager who will partner with and ensure the long-term retention of our customers.


You will be responsible for developing relationships with your portfolio of assigned clients, connecting with key Business Executives and Senior Stakeholders, ensuring the timely and successful delivery of our solutions according to their needs.


Over 60% of our teams were all already working at home before the pandemic, so we have the infrastructure and support for you to succeed and allow you to concentrate on what you're good at - dealing with clients.
We have the systems to do everything remotely - from interviewing, to your induction, to even “meeting” with clients.

So, you don't even have to worry about leaving the house to travel to work to start.


What will I be responsible for?


, Operating as the main point of contact for any matters specific to your clients
, Building and maintaining strong, long-lasting client relationships, working closely with your field-based Relationship Manager
, Developing a trusted advisor relationship with key stakeholders and executive sponsors
, Ensuring the timely and successful delivery of our solutions according to the customers' needs and objectives
, Communicating clearly the progress of monthly/quarterly initiatives to your direct line manager
, Forecasting and tracking key account metrics alongside your field-based Relationship Manager
, Identifying and growing opportunities within your territory and collaborating with internal teams to ensure growth / retention attainment
, Assisting with high severity requests or issue escalations as needed
, Consistently delivering plus 1% to enhance client experience and subsequent NPS ratings


Who are we looking for?


The successful candidate will have Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation.


Excellent listening, negotiation and presentation skills are essential, along with good verbal and written communication.


You will have proven ability to manage multiple projects at a time, while paying strict attention to detail.


Why choose us?


Working for Citation you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts, healthcare cash plan, the opportunity to purchase extra leave, pension contributions and more.


Please click 'Apply' to continue your application.


  • Start: ASAP
  • Rate: Up to £21000.00 per annum + achievable bonus (circa. £6,000)
  • Location:
  • Type: Permanent
  • Industry: Sales
  • Recruiter: 2MES
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2020-11-03 15:29:18 -

  • View all Jobs from 2MES


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