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Field Service Engineer

Field Service Engineer - Newport£Competitive Salary + Bonus + 33 Days Holiday + Pension

The Company

The company are an industry leader within the high value manufacturing industry with an excellent reputation for training and development and a low turnover of staff due to staff satisfaction and career progression opportunities.

To provide on-site service support and equipment installation for current and future production customers worldwide, with the aim of improving customer satisfaction.

Key Tasks

To provide service support to customers encompassing system commissioning, system breakdowns and preventative maintenance support.

To generate a close working relationship with the customers in the region to enable the company to sell its product portfolio.

Provision of feedback, in the approved format, enabling the pro-active identification of product and business process improvements.

Timely completion of all field visit reports (expenses, field returns etc)

Such other duties as may be reasonably required from time to time.

Qualification and/or Experience

Relevant qualifications equivalent to HNC/D or degree level in electronics

Relevant field service experience within the high value manufacturing industry or other capital equipment arena.

Travel requirements

Substantial international travel

Competencies (Skills, Aptitudes, and Behavioural Abilities)

Electronic fault finding to component level would be a distinct advantage

Experience of PLC's and legacy operating systems

Experience of three phase voltages

Excellent communication and customer interfacing skills

Good organisational skills

An adaptable approach to working hours, locations and conditions.

A flexible approach to work responsibilities, enabling both independent and team working.

Ability to work alone or unsupervised for extended period of time, often in difficult conditions

A systematic and logical approach to problem solving

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