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IT Service Desk Analyst - 1st & 2nd Line Support Analyst

IT Service Desk Analyst - 1st / 2nd Line Support Analyst - Helpdesk Analyst - IT Support Analyst, - IT Support Desk Engineer - Service Desk Analyst - Technical Support Analyst - 1st / 2nd Line Desktop Support - Windows - Office 365 - Active Directory - Web-based applications - Project work - Azure Admin, DNS - Password resets - Systems upgrades skills are required for a growing organisation based close to Guildford, Surrey, Salary up to £30,000+ Ben's + great career prospects.

I am looking for a customer-focused Service Desk Analyst -1st /2nd Line Support Analyst - Help desk Analyst - IT Support Analyst who will join a team who provide technical, application and operational support to my client's worldwide customers and also in -house.

The key responsibilities for this IT Service Desk Analyst are:

  • Provide 1st / 2nd Technical Support for customers and internal staff

  • Log incidents via phone and email

  • Provide application support for web applications

  • Set up new starters and leavers including account creations, licence allocation equipment ordering, software installation and assignment

  • Heavily involved in technical projects, delivery and systems management i.e.

    roll-out and management of MDM, implementation of password management solutions, Azure admin, corporate systems upgrade, management migration of DNS etc.

Are you a 1st / 2nd Line Service Support Analyst - Service Desk Analyst - 1st / 2nd Line Desktop Support who has the following experience

  • Worked on a Service Desk / 1st / 2nd line support environment

  • Supporting Office 365, Active Directory, web-based applications

  • Good troubleshooting skills

  • Customer-focused

My client works with global financial organisation and are looking to reward this Service Desk Analyst a salary of up to £30,000 + Bens + career growth This role involves working a shift pattern, of 7 am-4 pm and 10 am-7 pm ( Monday to Friday), so ideally you would need to drive.

If you are a Service Desk Analyst - Helpdesk Analyst - 1st/2nd Line Support Analyst who is looking for a role which is a mixture of Case Management and Technical Project work then please forward your CV to me ASAP