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Service Advisor

Service Advisor - Yeovil

Negotiable depending on experience to be discussed at interview

Key Skills: Experienced, communicative,passionate, customer and quality focused

The company

Our client is a long established family garage with showrooms across Wiltshire and Somerset

Their staff are behind the success of the business over the last 90 years, a friendly bunch of professional, conscientious people who aim to deliver the best customer service possible, they will guide and advise you before, during and after your vehicle purchase.

They have Specialists in Sales, manufacturer trained staff in Aftersales and a whole team of people who work behind the scenes supporting and assisting.

The Role

Our client is recruiting for an experienced Service Advisor to join their business in Yeovil.

They offer you a combination of a basic salary plus commission, which is determined by you and your progression.

Working hours are Monday - Friday 8:30am - 6.00pm, Saturdays 8:30am - 12:30pm on a rota basis.

They also offer a Company Pension Scheme and annual bonus.

Key Elements of the position:

To acknowledge both potential and existing customers of the business in a warm and friendly manner

Using the booking system, appoint customers for repairs, servicing, warranty work and MOT tests

Manage all invoicing aspects in order to achieve departmental KPI's

The ability to advise customers regarding parts and services in a professional and effective way

Finalise and document all customer visits in order to meet manufacturer standards

To continuously deliver the highest level of customer satisfaction in addition to having self-pride

Required Knowledge:

Key up-sell items and incentives - effectively used to improve the business and increase growth

Telephone techniques and etiquette

Appropriate customer handling skills

Automotive systems (e.g.

understanding of basic vehicle layout, function and location of parts) and current issu