IT Lead - Ormskirk
Salary - £34,900 - £42,000
Our client is as an awarding body; creating, assessing, administering and certificating assessments to 75,000 learners annually.
IT is at the centre of how they create a great experience for their clients and create business processes that deliver customer-friendly digital experiences and accurate assessment outcomes.
They are now looking to recruit an IT support lead in a small future-focussed assessment business.
The ideal candidate would be a self-starter, interested in new technologies.
You will need to be dynamic, positive and willing to learn about assessment to support the technologies that they use.
Reporting to the CEO
The delivery of IT support services for a variety of 3rd party technologies that deliver assessment product outcomes:
SQL Server database holding centre, learner and assessment data with a web interface booking system linked to their website
Software and hardware for Optical Mark Reader administration
E certification web application and specialist certificate printer
Online assessment application
Ensure security and storage of data to meet GDPR compliance and other regulatory requirements
Be responsible for the delivery of IT support services across the organisation, including helpdesk, IT infrastructure, desk top hardware and related software, telecoms, printers and web-based meeting technology.
Qualifications and Experience
? Relevant honours degree/IT qualifications at Level 5
? Strong experience of supporting SQL server business data systems
? Minimum 3 years' experience in a lead technical support role (FITS or ITIL service desk operations) demonstrating highly developed diagnostic and technical trouble-shooting skills
? Strong knowledge and experience of Cloud based systems
? Experience in supporting new business systems and developing good levels of technical and business knowledge quickly and proactively Personal
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