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Operational Support Co-Ordinator

Operational Support Co-Ordinator - Huddersfield

Circa £22,000 pa

Our client is a nationwide company specialising in the delivery of tailored telecoms & IT solutions to a wide range of businesses large and small.

Experts at designing, delivering and supporting market leading solutions incorporating all aspects of communications to businesses.

They support and maintain thousands of businesses both small and large throughout the UK and are now looking for an exceptional Operational Support Co-Ordinator to help look after their valuable customers.

About you...

To be successful and happy in this job you will need to have in-depth experience of professional Customer Services from within a B2B environment.

Ideally have a minimum of 2 years' experience in a Telecoms Industry with excellent problem solving & analytical skills.

Key Responsibilities:

Provisioning.

Liaise with carriers and suppliers to place orders for all voice and data products.

Utilise various portals for the different products and suppliers.

Record accurate details on our in house CRM package and billing system.

Project-manage the provisioning and provide regular feedback and updates to the customer via telephone and email.

Liaise with other internal departments to ensure smooth delivery of all services.

Customer Services.

Answering the telephone and emails and dealing with first-line queries.

Logging support cases both internally and with external suppliers.

Keeping the customer fully informed of updates.

Sales Support.

Assisting sales consultants, account managers and directors with sales quotes and customer requests.

Producing cost comparisons of telephone bills.

Up-selling products and services to existing and new customers via the telephone and email, pro-actively as well as re-actively.

Billing:

Import Call Data Records on a monthly basis.

Correct all rejections and raise queries where necessary with suppliers.

Reconcile supplier




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