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Onboarding Co-ordinator

Onboarding Co-ordinator
Location: Wilmslow
Salary: £18,000 + Bonus
12-month FTC


Citation is one of the UK's biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses.

We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!


It's a great place to work because of the people we employ.

Fun, professional and supportive, we want likeminded individuals who love to love their job (no 'mood hoovers' here thanks!).

So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.


The Role


As we continue to grow and invest in service and technology, we are looking to recruit a new Onboarding Co-ordinator within our Client Support department.


You will be responsible for providing the very best telephone and online support to our clients across the UK.

You will welcome them, train them, and make proactive touch points with them throughout their contract with us, ensuring they get the most out of their Citation service.


We are looking for people who are natural problem solver, as you will be taking ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.


Key Responsibilities:


, Chart the roadmap to success for individual clients, across their journey with Atlas and Citation.
, Train and educate clients on the different Citation products ensuring the best customer experience.
, Maintain a deep understanding of the client's needs and reasons they chose Citation.
, Monitor, Measure and Map the customer's onboarding and status.
, Coordinates resources needed to complete onboarding tasks, on time and with high levels of quality, and proactively seeks out the assistance of others to determine solutions for complex issues and roadblocks.
, Communicates and manages internal and external onboarding requirements and expectations with customers and internal stakeholders.
, Becomes an expert on Atlas products and best practices.
, Advises customer on best practices, including business processes, and serves as the primary client contact during onboarding.
, Keeps record of customer interactions and completed setup steps.
, Exceeds the satisfaction expectations of our customers and helps customers realize value from Citation products.


Whatever your background, it is paramount to us that you are passionate about offering great customer service.

We can teach you the rest.

We want great people that can engage effectively over the phone and are able to deliver value add to the client.

A good problem solver, you will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients.

You will make it your mission to understand client needs and exceed their expectations.


What's in it for you?


We don't take ourselves too seriously, and we don't expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun.


In order to apply, click 'Apply' now.


  • Start: ASAP
  • Rate: Up to £18000.00 per annum + +bonus
  • Location:
  • Type: Contract selected
  • Industry: Secreterial
  • Recruiter: 2MES
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2021-02-24 23:45:01 -

  • View all Jobs from 2MES