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IT Service Desk Manager

IT Service Desk Manager


Competitive Salary

The company:

My client provides managed IT services and business applications to their customers, allowing them grow and focus on their core business.

For more than 35 years in a very competitive market place they have built trusted relationships with their partners and they have always put their customer's business requirements at the heart of the solution.

With a head office based in the East Midlands they provide Global IT Support solutions to customers throughout the UK and worldwide.

On average their employees have been with them for nearly 8 years which reflects the fact that they can offer an environment where you can develop your career and skills while working with successful and growing clients.

The Role:

I am seeking an Experienced IT Service Desk Manager to lead a team of 25 that is very likely to double in size during 2021.

You will have a significant technical understanding and so you will need to be technically qualified in one of the following and experienced in the other two: Networking, Cyber Security and Cloud Technology.

Other technical qualifications and experience will be taken into consideration.

You will be responsible for managing daily operations of the desk, managing the service desk team and helping the team develop, and will report to Head of Global Operations.

The role requires you to ensure the right conditions and motivation is provided for good teamwork across the teams in several locations, while establishing professional relationships with clients, identifying and exploring opportunities for service and business improvement.

You will report on the team's analysis, and identify any issues ensuring that the company provides excellent service to clients while ensuring all services are delivered in line with contractual requirements.

You will work with senior stakeholders on projects & service development while having ownership of critica