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Contact Centre Executive

Job Title: Contact Centre Support Executive
Reporting to: Head of Contact Centre Operations
Location: Wilmslow
Hours of Work: 08:30 - 17:00
Salary: £19,000 + Bonus (up to £1,500 per month)


The Role


An exciting opportunity has arisen for a Contact Centre Support Executive to join our Contact Centre Operations team.


What will I be doing day to day?


, Monitoring the quality of appointments booked by the Contact Centre ensuring the appointments meet the business criteria.
, Maximising SAT appointments for the Business Development Managers.


, Minimising Business Development Manager travel time.
, Managing cancelled appointments and reappointments.
, Ensuring the business meets targets set on Made/SAT/Matched SAT appointments.


Skills required:


1.

Excellent communication skills
2.

Strong organisational skills
3.

Strong understanding of the sales process
4.

Good geographical knowledge of UK
5.

Good analytical and commercial skills to maximise diary management
6.

Adaptable and able to make prompt decisions
7.

Supportive team player


The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role and the overall business objectives of the organisation.


The Company


We are Citation.

We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!


We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years.

Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.


Working for Citation you will receive 25 days holiday, healthcare cash plan, your birthday off work, the opportunity to purchase extra leave, pension contributions and more.


It's a great place to work because of the people we employ.

Fun, professional and supportive, we want likeminded individuals who love to love their job (no ‘mood hoovers' here thanks!).

So if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.


Please click 'Apply' to continue your application.


  • Start: ASAP
  • Rate: £19000.00 - £25000.00 per annum
  • Location:
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: 2MES
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2021-03-23 13:11:07 -

  • View all Jobs from 2MES


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