Community and Customer Engagement Manager - Maternity Cover
An exciting opportunity has arisen for a Community and Customer Engagement Manager within our newly formed Housing Operations team.
This is a one-year fixed term maternity cover role.
We are a Community Gateway and first and foremost, our job is to be a responsible and caring landlord.
However, we are in a unique and privileged position to be able to support vulnerable people and families, and work with external partners, signposting their services to ensure people get the help that they need.
We have committed to spend £1 million on community projects between 2020 and 2025, which gives us a huge opportunity to make a real difference and we need to ensure the right customers are referred and benefit from this investment.
We also have a number of challenging objectives to meet in terms of the Housing White Paper and will need to evidence how we engage and listen to our customers and use this to tailor our services.
Engaging with us should feel effortless and seamless for our customers and our Communities and Financial inclusion teams play a central role in achieving our vision.
We are looking to improve our digital offering, but a huge part of this is that we embrace our current systems and ensure that we are accurately and routinely recording every interaction.
The successful candidate will:
? Lead and deliver the Communities Strategy to a successful outcome for our communities.
Ensure the successful utilisation £1m of spend in our communities, which is aligned to our strategies, to include identifying match funding opportunities.
? Support our Gateway Membership Team and our membership, empowering them to participate in our policy and decision-making processes.
To lead a team providing support and liaison facilities to our Local Community Areas, including developing, training and sustaining community groups.
? Ensuring liaison with community stakeholders, including elected representatives, resident associations', community partner organisatio
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