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Customer Service Advisor

Customer Service Advisor
Location: Bredbury, Stockport, SK6 2SN
Salary: £22-£23k per annum
40 hours - Monday to Friday


Introduction


Active Business Communications is a well-established and growing provider of business Telecoms and IT services.

This is an excellent opportunity for an experienced Customer Service advisor to join our close-knit team in Stockport.

You will be responsible for implementing orders for hardware, new connections and renewals, and providing ‘in-life' customer service for our business mobile customers.

We don't run a call centre environment, so you'll be talking with customers, building relationships, and delivering results in your own way - all the while working in partnership with our Account Managers to ensure our customer service activities support successful customer retention.


The Role


Principle responsibilities include: -
, Liaising with customers via telephone, email
, Processing orders with 3rd party providers - new connections, hardware, contract renewals
, Facilitating the onboarding of new customers
, Providing general ‘in-life' customer support - resolving issues and making changes
, Resolving billing queries
, Maintaining accurate information in CRM system
, Meet agreed customer service performance standards and KPIs


Key Benefits


If we're right for you, you'll be looking forward to:


, 22 days annual leave (increasing to 27 over 5 years) plus bank holidays with an extra day off for your birthday and the ability book time in hours for extra flexibility
, Buy/sell annual leave (up to 2 days per year)
, Wellbeing scheme and paid sickness benefit
, Free on-site parking
, A supported induction and training with a ‘buddy' to get you up and running quickly
, Encouragement and support to continually progress your skills and career development
, Being visible in a small business; the chance to show what you can do and to be recognised for your contribution


Qualifications and Experience


If you're right for us, you'll be bringing…


, B2B customer service, ideally working in an SME environment
, Experience of provisioning and supporting 3rd party mobile services - specifically O2 would be an advantage
, Good Microsoft skills (Word/Excel/Outlook).
, Good standard of general education
, Driver and access to own vehicle would be beneficial


You'll be…….


, Customer service focused
, Highly organised and proactive
, Keen attention to detail
, Positive outlook with strong communication and interpersonal skills
, Effective team player


If you have the skills, experience, and enthusiasm to take on this challenge and succeed in a fast-moving, competitive technology-based environment, we would really like to hear from you.


Please click 'Apply' to forward a copy of your CV.