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Technical Support Specialist

Technical Support Specialist - Bristol

Salary - £35k based on experience

The Client

The client offers world class Audio-Visual, Video Conferencing and Telepresence systems and services.

For 35 years an award-winning company that has received numerous accolades for exceeding standards of excellence.

Their emphasis on service quality, attention to detail and total commitment to the clients that has led Internet Video communications to enjoy long-term relationships with many hundreds of businesses across the public and private sectors.

Working out of Bristol and Marlow offices in the UK they have provided Audio-Visual, Video conferencing and Telepresence solutions in over 35 countries to date.

The company offers unrivalled experience and expertise.

And, having forged strong alliances with all the leading manufacturers, they are truly independent.

The client prides themselves on being at the very forefront of the Audio-Visual and Telecommunications Industry.

Their mission is to deliver best of breed Audio-Visual and Unified Communications solutions and we recognise that in order to achieve this, we need to invest in best in class staff.

All of the team undertake rigorous, on-going training courses and external examinations to maintain industry knowledge and skill-sets that are second to none.

The Role

The client provides a comprehensive portfolio of Audio-Visual, Video conference and Telepresence systems and services all in house.

Uniquely set up to take care of the entire end-to-end solution, they will manage the project from the initial consultation, system design and build, through to training and maintenance support.

Be an integral member of the Client Services team assisting with technical support services, where required, including Helpdesk and on-site support to identify and rectify faults reported by clients whether nationally or internationally.

Ensure the most efficient and effective methodology is applied to the resolution and cl

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