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IT Support Assistant

IT Support Assistant

We have an exciting opportunity for an IT Support Assistant to join our IT team, with a key focus on day-to-day Desktop Support of our onsite systems and users.

You will also be involved in our ongoing projects and engage with third-party suppliers to ensure that our systems run smoothly and efficiently.

You will bring confidence and clarity to the role and will demonstrate excellent communication skills when dealing with your colleagues.

Salary: from £20,604 to £23,059 (pro-rata for part-time hours) per annum, plus excellent holidays and contributory pension scheme

Hours: Full time 36.5 hours per week.

Part-time working with a minimum of 20 hours per week might be considered to suit a suitable candidate's circumstances.

Flexibility of working hours is reasonably required from time to time to meet the requirements of the post.

This includes occasional evenings and weekends.

Working Location: Warwick SU, Coventry, West Midlands, UK (please note there may be working from home requirements due to current UK government guidelines)

Who are we?

Part business, part charity, part membership body, Warwick Students' Union is a vibrant place to work.

An independent organisation in our own right, we're professionally run, but different.

Our talented teams support elected student leaders to make change, improve lives and fulfil potential; we empower them to make all this happen.

Warwick Students' Union is one of more than 550 students' unions across the country.

And with more than 25,000 members, over 250 societies, over 60 sports clubs, hundreds of elected representatives, a huge range of services, and a bold strategy, we're one of the most exciting

What's the job?

Reporting to the IT Systems and Information Security Manager, this role will need experience of:
, 1st line Desktop support to users
, Windows 10 Enterprise and Professional
, Microsoft 365 management and administration
, Microsoft 365 applications
, Windows Server 2008, 2012, 2016 and 2019
, Virtual Machine Manager 2012
, Hyper-V Manager
, Group Policy Administration
, Data protection implementation
, Virtual server environments
, Microsoft Office 2016
, Anti-Malware software administration and incident handling.
, Hardware troubleshooting on desktop and laptop systems.

You may be asked to work outside of normal hours from time to time (including weekends) with prior notice.

Who you are:

You'll be an enthusiastic and determined person with a pragmatic approach to work in this dynamic and varied role.

Your strengths will be your ability to communicate effectively to different audiences, along with your professional discipline, flexibility, and excellent organisational skills.

You will have experience of working in a team environment and influencing others.

It's essential that you hold experience of Microsoft platforms and products and ideally will have some certification from Microsoft.

You will have plenty of experience of IT systems documentation and be able to translate the technical detail into plain language when writing user guides.

Your attention to detail will be second to none.

But above all, you'll come to work with a spring in your step, excited about working in an environment where you will be encouraged to speak up, take ownership and make a difference.

Why apply?

The exact opposite of corporate, we're progressive, passionate individuals working to make a difference in unconventional workplaces.

In return for your enthusiasm and experience, we offer the flexibility for work-life balance, a competitive salary for the non-profit sector, a contributory defined contribution pension scheme, and excellent holiday allowance.

We're committed to equality of opportunity for all.

We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status.

We want to support diverse and inclusive work environments and are actively looking for people who share our values.

Whoever you are, we'd love to hear from you.

Closing Date: 20th July 2021 at 4pm (This vacancy and advert will be closed earlier if sufficient applications are received.

Therefore, it is strongly advised that you submit your application as soon as possible.)

Interview Date: 2nd August 2021 (You must be available to attend an interview on this date if shortlisted)

Please click 'Apply' to be redirected to our online application site.

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