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First Line Support Technician

First Line Support Technician - Poole

Salary: up to £22k + Bonus + Pension + Discount Shopping Scheme + Free Car Parking + 25 Days Holidays

The company

Our client are a leading provider of IT solutions, providing services to SME's to sizeable PLC's, local business to international firms.

Born in 1997 with offices in Poole, London, and Manchester, they provide solutions based on leading technologies.

They are proud of their excellent partnerships with industry vendors Citrix and Microsoft and are the UK's number one Gold Partner with SAP (Business One and ByDesign).

Today, their head office is a state-of-the-art, custom designed technology centre in Poole, which houses many of their professional, experienced, and passionate team of over 100 IT specialists.

They have delivered hundreds of solutions across numerous disciplines and sectors, and they have a proven track record of providing full life-cycle projects from concept through to implementation.

The Role

The company seeks a high-calibre individual to join a well-established team to provide 1st line support for both applications and infrastructure products and solutions.

Application support centres around the outstanding business system SAP Business One and related products.

Infrastructure support involves all aspects of hardware, operating systems, networking, and other related disciplines.

You will be primarily responsible for incident logging, agreeing priorities and setting realistic expectations of resolution with customers, assigning, and managing the technician's queues, updating the end users, dealing with simple 1st line issues and maintaining support contracts.

After training you may be expected to assist with the resolution of basic support issues.

Appropriate product training, orientation and mentoring is provided in a combination of structured training, self-paced learning and vocational coaching.


*Working hours will within core hours 7am to 7pm.

Shift rota for the department

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