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Infrastructure Support Technician (2nd line)

Infrastructure Support Technician (2nd line) - Poole

Salary: up to £35k + Bonus + Pension + Discount Shopping Scheme + Free Car Parking + Flexible working + Casual Dress Code + Cycle to Work Scheme

The company

Our client are a leading provider of IT solutions, providing services to SME's to sizeable PLC's, local business to international firms.

Born in 1997 with offices in Poole, London, and Manchester, they provide solutions based on leading technologies.

They are proud of their excellent partnerships with industry vendors Citrix and Microsoft and are the UK's number one Gold Partner with SAP (Business One and ByDesign).

Today, their head office is a state-of-the-art, custom designed technology centre in Poole, which houses many of their professional, experienced, and passionate team of over 100 IT specialists.

They have delivered hundreds of solutions across numerous disciplines and sectors, and they have a proven track record of providing full life-cycle projects from concept through to implementation.

The Role

An experienced, enthusiastic, and versatile individual is required to join an established technical helpdesk team in supporting a full range of IT infrastructure solutions, primarily based around application, desktop, server and storage virtualisation technologies.

Key vendors include Microsoft, Citrix, VMWare, EMC, Sonicwall, Dell and HP.


*Working hours will within core hours 7am to 7pm.

Shift rota for the department will be in place to cover these hours (shifts would be rota's to be 7am to 3.30pm, 8am to 4.30pm, 9am to 5.30pm and 10.30am to 7pm)

About You

It is expected that candidates have at least 5 years' experience working in a technical support capacity, managing their own queues of support incidents and working to defined SLAs.

Essential skills:

A professional and confident manner

Attention to detail and ability to think laterally under pressure

A strong understanding of TCP/IP, DNS, Microsoft Acti

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