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Service Delivery Manager

Service Delivery Manager - Brighton

Salary - £28k - £31k based on experience + Private Healthcare

The Client

The client provides a content curation platform that helps brands sell

As the leading content platform in the automotive sector, they are working with 22 of the top 40 global brands including Porsche, Volvo, Mercedes, JLR, Audi, McLaren, Toyota and Citroen who see large increases in marketing engagement and a ROI of up to 10-1.

They are now expanding into other sectors and are already working with Sainsbury's, Boden and Sweaty Betty in the retail and e-commerce sectors.

You'll be coming on board at an incredibly exciting time for the business as they ramp up their growth and build deeper relationships with the world's most exciting automotive and e-commerce brands.

The Role

Looking for a meticulous and technically capable Service Delivery Manager to join their super star Customer Success team.

You will work closely with one of their Senior Customer Success Managers and will be responsible for delivering both strategic and technical services across our Strategic Accounts.

The role will enable you to work with some of the biggest Automotive brands in the world

Main Duties

Being accountable for Service Delivery across a small number of assigned accounts.

Delivering various technical tasks to maximise client satisfaction and growth of the business by achieving target utilisation levels.

Managing incoming customer issues & requests including analytics and platform troubleshooting for customers - escalating where required in a timely manner.

Creating content plans for automotive websites based on available content that meets client guidelines and objectives.

Managing content uploads and associated taxonomies, ensuring content is uploaded and tagged accurately.

Reviewing PR content to find the best fit for business goals.

Suggesting content on an intermittent basis.

Supporting Customer Success Managers with account ana




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