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Tenancy Management Officer

Job Title: Tenancy Management Officer
Contract: Full Time Permanent
Hours: 38 hours per week
Salary: £29,000 per annum
Location: Hale Village, London N17 9FE and remote working

About Outward

Everything we do at Outward is about promoting the choice and independence of vulnerable people to have genuine control over their lives, play an active role in the community, and develop as individuals.

We provide innovative and responsive housing, care, and support services that promote choice and independence for people with a variety of needs including people with learning disabilities, autism, older people, young people, and people with mental health support needs across North and East London.

Outward Housing Department provides housing management aimed at sustaining vulnerable people in their tenancies and assisting people to move on from short-term services.

We work with a number of registered housing providers and in conjunction with our Group partner Newlon Housing Trust to provide housing management to their supported housing homes.

About the Role

Are you looking for a chance to develop your existing skills in housing management? Do you feel you can bring a fresh approach some new ideas and commitment to providing services that support our client groups?

As a Tenancy Management Officer you will be expected to ensure that a comprehensive, sensitive and efficient housing management service is delivered to our tenants.

You will have the ability to liaise with a range of internal and external partners, experience of providing a supported housing service to vulnerable tenants, and a commitment to sustaining tenancies wherever possible.

You will also be able to effectively manage tenancy breaches including Anti-Social Behaviour, assess the suitability of new referrals, carry out property inspections and manage the voids process, monitor rent accounts and work with Income Management Team to ensure that rent arrears are kept to a minimum.

The successful candidates will also have excellent organisational, administrative, and IT skills, and a commitment to excellent customer service.


We value everything our staff do for the people we support, so we provide a great benefits package:
, Flexible working hours that will give you the work-life balance that is right for you
, Up to 25 days annual leave plus bank holidays (pro-rata for part-time)
, Computing Scheme
, Credit Union Scheme
, Cycle-to-Work Scheme
, Death in Service Benefit
, Health Assured - Employee Assistance Programme
, Blue Light Card
, Eyecare Vouchers
, Flu Jab Reimbursement
, Long Service Awards
, Pension Scheme
, Purchase Additional Annual Leave
, Refer-a-Friend Scheme
, Retirements
, Loans (including season tickets and parking permit loans)

The closing date for applications is 9 am on 14th July 2021
Interviews will be held on 21st July 2021

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment.

If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services.

This will be fully subsidised by Outward.

Outward is committed to equality and diversity and welcomes applications from all sections of the community.

Please click 'Apply' to be redirected to our online application site.

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