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Helpdesk Operator - Gravesend - £21,000 - £24,000

Helpdesk Operator - Gravesend - £21,000 - £24,000


My client are an industry leader within the Drainage industry, Covering a number of contracts throughout the Kent

An excellent opportunity has arisen within the Gravesend area for an experienced Helpdesk Operator

· Answering the telephones from engineers, customers and colleagues
· Advising clients on best course of action for issues
· Loading jobs onto our operating system and client portals
· Allocating the right engineer to the right job
· Helping engineers when they are on site
· Dealing with customer complaints
· Closing down jobs on the system once they've been successfully completed

You will need to have:
· strong organisational skills;
· presentation skills and attention to detail;
· computer literate - Word, Excel
· the ability to plan your own work, work on your own initiative and meet deadlines;
· the ability to manage pressure and conflicting demands and prioritise tasks and workload;
· oral and written communication skills;
· tact, discretion and respect for confidentiality;
· a pleasant, confident telephone manner;
· teamwork;
· reliability and honesty;
This is an office based position, based at our Gravesend HQ, with a 45 hour week, and an hour for lunch.

Requirement to be on a callout rota 1 weekend in every 4 after successful training

Job benefits include:
· A full time position
· Opportunities to earn overtime
· Twenty days paid holiday per year
· Regular training and career development
· Strong career prospects at one of the fastest growing businesses in the South East

For further vacancies please visit our website.
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you're CV.

We specialise in many industries and have a number of other positions that maybe more suitable for your background.

All communication will be treated confidentiality

Chartwell Recruitment is acting as an Employment Agency in relation to this vacancy.