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Sales Operations Manager

Sales Operations Manager
Location: Wilmslow, Cheshire (will include national travel)
Salary: up to £45k plus car, benefits, and bonus


We are Citation Group and we are far from your average compliance company.

The Citation Group is made up of 11 professional businesses, who proudly deliver services that our 50,000 clients need, want, and value.

Our mission is to be the company that colleagues, and clients want to work for and with.

It's a really exciting time to join our business and come grow with us.


We offer colleagues and clients an opportunity they will not gain at many other businesses.

We are interested in growth, investment, and service excellence, we have never and will never grow our business by cost-cutting or tying people up in bureaucracy.

We don't do politics - we want people focused upon actions and delivery.

We don't do micro-management - we empower, support, and innovate.

We are leaders, not empire builders and we love our business.


Citation is one of the UK's biggest providers of Health & Safety, HR, Employment Law, and ISO services to businesses.

We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!


The role:


The Sales Operations Manager main aim is to ensure consistent profitable growth of a and continually optimise operational processes.


In this role, although you will responsible for several smaller compliance businesses within the group - knowledge within the industry is not a must.

The focus is for you to be a strong operational and commercial lead, taking accountability for both how the business operates and grows.


, Responsible for service delivery (quality and operational metrics) and maintaining high-quality standards, resulting in strong client retention metrics.
, Oversee the internal compliance function, not from a technical viewpoint but from
, Lead, manage, engage and develop your team.

Be responsible for developing a culture of high performance and a feeling of pride and purpose.
, Build effective relationships with key stakeholders, including current and potential clients.
, Able to identify and manage operational and financial risk.
, Able to work in a fast-paced, deadline-oriented environment for a fast-growing company with high-quality expectations.
, Responsible for recruiting, retaining, and growing the team.


What we require:


, Experience of managing a P&L / managing budgets/working to targets.
, Business acumen and commercial approach - experience delivering a business plan.
, Experience of managing people and developing future talent.
, Experience of developing a positive culture in partnership with all stakeholders.
, Strong communications skills, able to influence and build effective working relationships with a wide range of people and stakeholders, both internal and external.


What you'll need to succeed


, Be a hands-on self-starter with a can-do attitude.
, Have good commercial thinking and numerical skills
, Natural desire to learn and develop
, Ability and desire to look for continuous improvement opportunities


We've always believed in hiring the most awesome people and treating them right.

We've tripled in the size of the past few years and plan to do it again with your help.

We're a great bunch of people to work with because we care so much about our colleagues and culture.

We're not interested in hierarchy or politics, just getting things done and enabling people to be their brilliant selves.


What you get from us?


Working for Citation you will receive 25 days holiday, corporate gym membership discounts, private healthcare, your birthday off work, the opportunity to purchase extra leave, pension contributions, and more.


It's a great place to work because of the people we employ.

Fun, professional, and supportive, we want like-minded individuals who love to love their job (no ‘mood hoovers' here thanks!).

So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.


Think you'd fit in? Apply now.


  • Start: ASAP
  • Rate: £35000.00 - £45000.00 per annum + benefits
  • Location:
  • Type: Permanent
  • Industry: Sales
  • Recruiter: 2MES
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2021-07-28 14:37:41 -

  • View all Jobs from 2MES