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Modern Slavery Support Service Contact Centre Administrator

Black Country Women's Aid

Let us introduce ourselves…

Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse, and human trafficking.

Services range from advocacy, civil remedies, support in court, individual and group support, and access to a range of therapeutic interventions.

All services are client and needs led.

The team:


BCWA Modern Slavery Support Service is a specialist service providing accommodation and community support to victims of modern-day slavery and human trafficking, who have accessed the National referral Mechanism and are supported under the Home Office national contracting arrangements.

BCWA is the lead provider of services covering the West Midlands areas and some of the bordering local authorities.

The service works in partnership with key agencies to assess risk and provide tailored support plans for service users.

BCWA support, as defined by the national contract, is to ensure that victims of modern slavery receive a safe space to live, support including financial and practical assistance, and referrals to partner agencies as necessary.

Job Role

Job Title: Modern Slavery Support Service Contact Centre Administrator
Position available: 1 full-time position (37.5 hours)
Location: Sandwell
Salary: £20,849
All interviews will be held via Microsoft Teams

Is this you?


We are looking for a highly skilled administrator with excellent interpersonal skills and efficient organisational skills.


We are looking for an innovative candidate who has experience of working within a needs-led service, working towards contractual requirements and performance targets.

An understanding of the National Referral Mechanism and knowledge of the indicators and components of human trafficking and modern slavery is highly desirable.


This is a great opportunity for a methodical administrator with great attention to detail.

The Role:

The successful candidate will provide initial contact and administrative support for the Modern Slavery Support Service.

You will be working within a challenging yet rewarding environment, coordinating and allocating referrals to the appropriate advocate, consulting with the Senior Modern Slavery Advocate to undertake the preliminary risk assessment, and identify appropriate support for potential victims of modern slavery.

If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.

Important information for all positions

Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children, and young people and expects all staff and volunteers to share this commitment.


All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions.


Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

The post holder must be female.



COVID-19

BCWA has adapted services during COVID to support victims of violence and abuse that meet all the latest Government guidance.

Personal Protective Equipment (PPE) is available at all our sites and distributed to all staff as appropriate.


Full details of the BCWA Risk Assessment can be found on our website.

Please read this as it provides the framework that we are delivering services against.


You will receive appropriate training to undertake the duties of the job on and on and offsite basis and all situations are risk assessed.


Management supervision, support, and oversight are embedded in our practice to ensure all parties are kept safe.




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