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Service Manager

Service Manager - Axbridge

Salary: £43k-48K

The Company:

My client operates many care facilities across the UK, supporting individuals with disabilities to live, learn and work as independently as they choose, whatever their ability.



The Role:

They have an exciting opportunity for a Service Manager to join a CQC outstanding rated home caring for 36 adults with physical disabilities.

The chosen candidate will also directly manage resources to ensure exemplary customer service to people who use my clients services whilst ensuring budgetary compliance.

Role Responsibilities:

? To provide leadership, management and clear direction in the delivery of all services within your defined area(s) of responsibility.
? Manage the recruitment, selection and on-going training, development and performance of all staff within your service to ensure achievement of national minimum care standard requirements.
? To monitor and develop the individual and team performance of all members of staff to achieve optimum performance within defined organisational policy requirements.
? To ensure that disciplinary matters, grievances and whistle blowing issues are dealt with promptly and professionally in accordance with organisational procedures.
? To develop and implement service training plans in consultation with the Learning and Development team.
? To implement systems and procedures that monitor, maintain and, where appropriate, challenge and improve standards within your service, ensuring that standards are regularly reviewed to achieve high quality services
? To ensure that complaints and compliments are handled effectively in accordance with organisational policies ensuring prompt and professional actions in order to minimise conflict.
? To develop and involve your team in exploring innovative ways of improving and delivering services to enhance organisational performance and share these ideas as best practice developments.
? To effectively deploy all re




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