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Administrative Assistant - IT Support Specialist

Administrative Assistant - IT Support Specialist

Location: Birmingham

Salary: £17,000-£20,000 + Onsite Free Gym + Preferential IT Rates

The Company:

Our client provides expert advice, support, strategy and security assessments to business's based all over the world.

They are currently providing support worth over £500m and rapidly growing.

The Role:

Due to the rapid growth of the company our client is looking for a Business Administrative Assistant to assist them in the day-to-day operations of the company.



Role Responsibilities:

? Ensuring that all enquiries are managed in a friendly, helpful, professional, and conscientious way via email, telephone calls and face to face
? Logging and managing ticket system for technicians
? Producing accurate and timely communication for customers through telephone calls, notice boards, post, email, social media and their website
? Coordinating the organisation of events and functions for both internal and external customers
? Keeping All IT system Records up to date on a frequent basis, using online tools and ticketing system
? Supporting management team with projects and activities across the business, prioritising delivery according to business needs, maintaining continuous efficient workflow at all times, and helping to drive coordination approaches with the management team
? Assisting senior management with organisation projects and workloads
? Development of templates and portfolio management approaches and efficient information management practice
? Capturing milestones and information from groups, producing and maintaining action logs, development of status updates and progress information packs


Essential Skills & Requirements:

? Proficient user of MS Desktop applications and MS operating systems; Office suite (Word, Excel, Access, PowerPoint, Outlook).

Specialist reporting system knowledge would be desirable
? Good interpersonal skills and problem-solving abilities
? Exc




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