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Business Support Manager

Business Support Manager
Fixed Term Contract
Hours of Work: 36.5 per week
Salary: £33,555-£38,129 per annum + exclusive benefits
Closes: 17th October 2021
Location: 16 Summer Lane, Birmingham, B19 3SD


We are looking for a Business Support Manager to lead, facilitate and enable the delivery of a suite of projects that are key deliverables for the FM and Business Support team.

This is a fixed-term post to the end of March 2022.


The role will work on agile working implementation at our offices, corporate business support and delivery in collaboration with colleagues from across WMCA.


The role will report to the Head of Strategic Facilities Management and manage a small team.


What will you be doing?


, Working on and enabling the delivery of agreed FM and Business Support space and services projects for WMCA
, Management of the Business Support team (a multi-disciplined team comprising a Corporate Support Co-ordinator and Corporate Support Officers)
, Embedding a new core offer and delivery model for Business Support services available at WMCA HQ, and for remote workers aligned to agile working
, Contract management of a number of call-off contracts
, Support with enabling a refreshed approach to customer service ensuring all new services are fully communicated and marketed and customer support is available.
, Identify opportunities for business improvement, and supporting delivery with the support of the Head of Strategic FM


About you


You will be someone that has experience of supporting and managing projects or programmes and be able to manage business processes and services.


This role will have line management responsibility for a small team, you will need to be able to demonstrate your ability to lead and manage people effectively.


Our ideal candidate will have:


, Good customer service skills and be able to communicate effectively to people at all levels of the organisation
, Strong attention to detail and ability to work on their own initiative
, Ability to build good working relationships and work collaboratively
, Experience or demonstrable sills to manage people
, Effective time management skills and ability to work independently as well as a member of a cross-functional team is essential
, Ability to manage multiple priorities under pressure, trouble-shoot, and to meet short- and long-term deadlines
, Experience or understanding of budget management
, Ability to use MS Office applications to an intermediate level


About the team


West Midlands Combined Authority's Housing & Land Team is developing the UK's most successful, innovative and delivery focused housing and regeneration programme, combining the very best of the public and private sectors to drive inclusive growth in all parts of the region.

The Housing & Land Team is at the forefront of implementing WMCA's inclusive growth mission and demonstrating the links between housing, skills, transport, health and economic growth.

A whole team approach that combines working with local councils, LEPs, Whitehall and the private sector sits front and centre of our way of working.


Our overall aim and ambition: “To enable the delivery of 215,000 new homes by 2031, significantly increasing the proportion of affordable housing and driving new quality and design benchmarks”.


About us


Our role in the West Midlands has never been more important and in these extraordinary times we've shown we can step forward, speak up for our region and bring people together.

Everything we do is focused on making life better for people in the West Midlands - that's our reason for being here and it drives every move we make.

We lead and support others to deliver our shared future vision for the region - a happier, healthier, better-connected place to live and work.


We fully believe that we are only as great as the people who work for us and are committed to providing a positive, healthy and inclusive working environment where our people feel valued and respected.

We are a “Leaders in Diversity” accredited organisation, are in the Inclusive Top 50 Employers List and are one of The Times Top 50 Employers for Women.


Our employees feel they can make a difference and are excited by the growth and the potential to shape the future.

As we undergo a period of significant change, our employees are engaging with what is going on and we are encouraging a culture where people feel they can contribute towards improvements.


We're ambitious, forward-thinking and determined to find better ways of working, always leading the way in what we do.

We trust and support each other to get the job done and encourage creativity, originality and curiosity from those who work with us.

We're committed to creating an accessible and diverse workplace, one that nurtures an inclusive environment where our people can be themselves.


If your values align with ours and you're committed to working towards creating a future we can all be proud of, we want to hear from you.


Additional information


We are designing our organisation of the future and planning a new, flexible approach to the way we use our office space.

This approach will mean most of us working from home some of the time and using our office space to come together to share ideas and learn from each other.

We will continue to use digital technology for meetings, collaboration and communications - bringing teams together virtually wherever they're working, saving time and spending on travel.



  • Start: ASAP
  • Rate: £33555.00 - £38129.00 per annum + + exclusive benefits
  • Location:
  • Type: Permanent
  • Industry: Management
  • Recruiter: 2MES
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2021-10-01 13:13:56 -

  • View all Jobs from 2MES


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