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Customer Service Manager

CS Manager - E-commerce - Gibraltar



The Role



SRG Europe are recruiting on behalf of our fantastic clients for a Customer Service Manager to lead their CS team.

Our clients are a well-established and leading name within the Tech & Entertainment sector and are now expanding to Gibraltar.



In this position you will be acting on behalf of the company, advocating its values and providing a productive and exciting working environment to the team.



If you are an experienced Customer Service Manager, and looking to take the next step in your career then this is the role for you.



What's on offer to you?




  • A fantastic work environment in a great location in the heart of Gibraltar.

  • A competitive salary, that will also include a performance related bonus, and a yearly review.

  • Full training to assist you reach your full potential.

  • The opportunity to work in a fun and collaborative environment, where your input, knowledge and experience is valued.





What You Will Be Doing




  • Leading, empowering and mentoring a team of CS agents towards the goal of improving user experience, engagement and retention.

  • Managing, optimising and maintaining the workflow in line with the company budget and roadmap.

  • Managing the customer lifecycle, including CDD, enquiries, complaints and payments.

  • Developing and implementing procedures, standards and best practices whilst keeping ahead of the industry's developments.

  • Analysing statistics and compiling reports.





What You Will Need to Succeed In This Role






  • Previous experience in a managerial role and proven track record in a CS capacity.

  • Excellent communication and interpersonal skills.

  • Excellent knowledge of management methods and techniques.

  • Working knowledge of customer service software, databases and tools.



If you are an experienced Customer Service Manager, and looking to take the next step in your career then this is the role for you.



To Apply


Please click on the ‘apply' button and upload your CV and a Cover Letter or alternatively contact Valentina La Gatta, Online Gaming Recruitment Consultant on valentina.lagatta@srgeurope.com or on +350 200 69999.







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