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Housing Officer

Are you an experienced housing professional who can start immediately?

Can you offer excellent customer service, effective partnership working and deliver great performance?

Can you offer a passion for working with customer involvement; with attention to detail to make sure the right solutions come through?

Do you enjoy resolving tenancy related issues as well as building relationships with your customers through regular contact?

Do you have fantastic communication and negotiation skills, are you able to deal with difficult situations and conversations?

Do you take personal responsibility of complex case management, are you able to assess a situation and do you have the confidence to make good decisions?

What might you gain from joining our team? Good question! If you are successful you will benefit from -

? joining a great team!, where we are embedding new Customer Service Excellence Standards to deliver exceptional service on every interaction with our customers,
? being supported and being part of a committed, conscientious team who are passionate about making a purposeful difference to others,
? on-job training and support,
? the experience of working for a fantastic Housing Association,
? recognition for the great work that you do.

If you go that extra mile you could be given Paradigm Points to treat yourself to a gift, performance bonus in April if you have demonstrated that you are delivering a fantastic service to customers.
? a sensible work/life balance/wellbeing
? hybrid working module - working at home, in the office and on your patch


If you feel this would be a perfect fit for you and your skills, this could be a great opportunity for you and Paradigm.

You'd be managing a portfolio approx.

700 multi tenure homes which is being added to through new build developments across the High Wycombe area, providing the best outcomes for your customers, stakeholders and the business.

We offer a very generous package includ