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IT Support Engineer

IT Support Engineer| Windows, O365, Citrix | Online Gaming | Gibraltar



SRG Europe have been appointed to recruit an IT Support Engineer.

In this role based in our client's fantastic offices in the heart of Gibraltar, you will be covering technical shift duties and procedures, as well as providing technical helpdesk services to all departments.



Our clients are a major name within the Online Gaming and Sports Betting Sector, and are continually expanding their brand across the EU and beyond.

They offer a relaxed, yet hard-working international work environment and they are looking for an ambitious, like-minded team player, that is passionate about what they do, motivated and with a desire to succeed, to join them.




What's on Offer? :





  • An excellent working environment in a fantastic location




  • An annual performance related bonus scheme




  • Paid overtime at an enhanced rate




  • Worldwide medical cover, along with life assurance and critical illness cover




  • A relocation package which includes - 6 months free company accommodation, help towards your rent for the first 18 months and one flight back home annually for 2 years




  • The opportunity to progress your career and become an integral part of an internationally recognised brand within Online Gaming





What you will be doing:





  • Responsible for covering technical shift duties 24/7 and giving answers / solutions to any problems which may occur during the shift.




  • Providing technical assistance to other departments.




  • 1 st and 2 nd Line Support to 500+ users (local and remote).




  • Supporting Microsoft Office Suites and providing ad-hoc training when required.




  • Supporting internal CRM applications and internal bespoke software systems.




  • Account creation for new users using Active Directory.




  • Troubleshooting Citrix remote access and internally published applications.




  • Data management and monitoring on servers.




  • Hardware and software upgrades.




  • PC configuration / installation and troubleshooting.




  • PC imaging.




  • Server rack mounting and installation





The Essentials:





  • 2 years of relevant hands-on experience in large organisations.




  • Windows 10.




  • Familiarity with Windows 2008/2012 Server technology (ideally large user environment 500+).




  • Microsoft Office 365.




  • Microsoft Outlook 365.




  • Knowledge of Citrix remote desktop and Citrix services.




  • NetBackup or Backup methodologies.




  • Active Directory Services.




  • TCP/IP and general basic WAN/LAN troubleshooting capabilities.




  • No restrictions to working in Gibraltar





If you are an experienced IT Support Engineer, and this is the challenge that you are looking for in your career, then get in touch with me today, for more information and a full job description.



Why Gibraltar?



Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain.

It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports.

The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family.

We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar




To Apply



Please click on the ‘apply' button and upload your CV and a Cover Letter or alternatively contact Robert Ally, Recruitment Consultant on robert.ally@srgeurope.com or on +350 200 69999.