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Installations and Support Field Engineer (IT and VOIP)

Installations and Support Field Engineer (IT and VOIP)
Location: Bredbury, Stockport
Salary: £24,000 to £26,000 per annum
Hours of work: Full-Time Monday to Friday, 9.00 am - 5.30 pm


Introduction


Active Business Communications is a well-established and respected provider of business IT and Telecoms services with ambitious growth plans.


We're looking for a skilled IT field engineer with additional experience in VOIP telephony, to join our team in Stockport to install solutions and provide support to our customers.


Key Benefits


If we're right for you, you'll be looking forward to:
, 22 days annual leave (increasing to 27 over 5 years) plus bank holidays with an extra day off for your birthday and the ability to book time in hours for extra flexibility
, Buy/sell annual leave (up to 2 days per year)
, Wellbeing scheme and paid sickness benefit
, Support for flexible ways of working


The Role
You'll be responsible for…
, Installing technical equipment and solutions on customer sites
, Resolving technical issues on customer sites
, Ticket handling on the support desk
, Delivering customer service standards
, Updating and maintaining accurate customer records
, Consistently following agreed processes and security policies


The Person


If you're right for us, you'll bring…
, Field engineering and customer service experience gained in a reseller / MSP environment
, Full, clean driving licence
, Computer literate - MS Office Suite
, Good standard of general education (9 GCSE's grade A-C or equivalent)


Technical Skills
, Windows Server 2008 / 2012 / 2016 / 2019, Windows Desktop 7 / 8 / 10 / 11, Internet Information Services Administration, Exchange administration, Managing Active Directory & Group Policy
, Microsoft Office 365 and SharePoint - installation, configuration, data migration, administration
, Hypervisor Technology - VMWare & Hyper V
, Networking - firewall rules, LAN, WAN and VLAN configuration
, Network and Endpoint security solutions and protocols
, Storage Technologies - NAS Systems - connectivity and administration
, Backup Systems - Storagecraft, Arcserve or similar, VSS Administration and troubleshooting
, Internet connectivity (xDSL, Fibre, Leased Line, MPLS)
, Hosted Telephony (Horizon, Eve, Boom Etc.)


If you're right for us you'll…
, Enjoy everything technical - digging into problems and troubleshooting to find a fix
, Enjoy helping others, making things as easy as possible for the customer
, Be a proactive problem solver
, Have a positive outlook
, Be a confident and open communicator
, Thrive on working at a fast pace and juggling priorities
, Enjoy getting stuck in to help where help is needed


Please click 'Apply' to forward a copy of your CV.