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IT & Network Services Assistant Manager

IT & Network Services Assistant Manager - Staines-Upon-Thames

Full-Time, Permanent £26,862.00 - £31,166.00

Our client is looking to appoint an IT & Network Services Assistant Manager to provide day to day support for the core IT infrastructure in the Trust's schools and to ensure the availability of services and data to end users.

The overall responsibility for the IT and Network Services Assistant Manager are:

? To provide day to day support for the core IT infrastructure in the Trust's schools and to ensure the availability of services and data to end users.
? To provide focused support in resolving complex requests and issues in collaboration with colleagues.
? To perform diagnostic procedures on hardware, peripherals and applications, liaising with others as required.
? To support the IT & Network Services Manager in carrying out infrastructure improvement and maintenance projects as required and to take a lead in resolving day to day infrastructure issues as they arise.


General/ Infrastructure:

? To assist in managing the IT helpdesk system and respond to requests in a reasonable timeframe, prioritising tasks appropriately.
? To create and maintain documentation in support of all IT systems.
? To give appropriate advice on compatibility of hardware and software.
? To manage Microsoft 365 services, identity and security: a.

Exchange online and active directory (online and on site) b.

Security (ATP) C.

Sharepoint, OneDrive, Teams.
? To build and test software packages for deployment over the network.
? To perform advanced diagnosis of faults on computers, network hardware, peripherals and applications.
? To undertake day to day management of all infrastructure (updates, patches, maintenance tasks, monitoring) including (but not limited to): servers, firewalls, switches/ routers, access points.
? To lead the commissioning and decommissioning of servers and services, as required.

ix.

To maintain the backup and disaster recovery proc