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Our client, CP Financial Claims offers a unique approach within the financial services industry, with a determination to help those reclaim pension and investment losses incurred through no fault of their own.To support their ambitious growth plans, they are recruiting a Claims Team Administrator. As the successful candidate, you will:Have strong communication skills with a professional telephone mannerBe IT literate, with good knowledge of Microsoft Office, in particular Word and ExcelHave problem-solving skills, with the ability to multitask and perform under pressureHave amazing organisational skillsBe self-motivated with an eagerness to learn and developAlthough not essential, previous experience working within an office environment would be advantageous. You will Report to the Administration Manager, as a Claims Team Administrator Provide a friendly and compassionate service to all of their clients. Included duties, although not limited to, requesting and reviewing evidence from 3 rd party companies, processing documentation, chasing information requests, and updating clients on the status of their claims, via telephone and email. Do you have a background in office administration or are looking for the next step in your career ( maybe having just gained your degree) you are finding the options you have been offered less than challenging, with no mapped-out career path.If so, this is the ideal opportunity for you!This is an exciting and varied role, where youll benefit from heaps of career support and guidance.
It is an amazing opportunity for a proactive, confident, and organised team player to join their experienced team at CP Financial Claims. CP Financial Services developed a team of highly experienced well-trained underwriters and compassionate customer focused claims handlers and claims administrators.
They believe in training those from the ground up, with amazing in-depth training to support those to build a long-term career. The PackageBe working at their Wrexham office, Monday to Thursday 9 am to 5 pm and Friday 9 am to 4:30 pm, with flexible working subject to experience and probation, you will benefit from:Permanent contractSalary in the region scale of £23,000 to £25,000, dependent on experience and proven skills.20 days annual leave plus bank holidays, increasing with length of service to up to 25 daysComprehensive training and career progression opportunitiesBonus schemeFree onsite parkingBright ExchangeEmployee Assistance Program ....Read more...
Type: Permanent Location: Wrexham, Wales, LL13 7YT
Posted: 2024-04-15 07:43:59
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Our client, Timeless IMS, has evolved over the last fifteen years from being an IT support company, supporting both single homes to large multi-site corporations offering Intelligent Managed Solutions across four key areas of technology; Intelligence, People, Security and Cloud. They are currently recruiting a Senior Technical Support Engineer. As the successful candidate:You will be responsible for managing and growing a technical team delivering first-class telephone, remote and on-site support to our customers across varying sectors.
You will also be expected to complete project work in a team and independently to strict deadlines.
You will resolve incidents using Autotask Service ticketing software.
You will be required to monitor, manage, and contribute to the operation of our advanced RMM software. You will have several tasksPrimary, you will manage and grow their small technical support team and provide 1st to 3rd line technical support and onsite project work for their clients within set SLAs; this includes (but is not limited to): Monitor and analyse Service Desk performance metrics, identifying areas for improvement and implementing appropriate measures. Work alongside the operations manager to grow and develop the Technical Team Work alongside the sales department with pre and post sales queries. Manage and train technical staff and outsourced helpdesk. Respond to Client service requests by providing remote desktop and server support within support agreement targets (SLAs) Support Microsoft 365 issues and change requests. Create and maintain requests in our ticketing system raised by the customer via telephone and email. Manage own daily schedule by working through the service board and monitor, categorise, and setting the priority of incoming tickets Communication with customers required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Troubleshoot and resolve issues with Microsoft / MacOS operating systems Proactively review alerts originating from customer infrastructure Administer and support on-premises/Azure Active Directory Build and configuration of both physical and virtual machines Provide networking support for routers, switches, firewalls, wireless access points Monitor and manage security software and cloud tools (Microsoft 365/Watchguard) Backup creation and administration Perform preventative maintenance activities Maintain our documentation system Escalation of tickets to the relevant persons or team as necessary Keep customers regularly updated, both via our ticketing system and telephone Supporting Project Managers with the preparation and delivery of projects Complete project tickets and phases as assigned Make sure new/pending tickets do not exceed our SLA by picking up unassigned tickets Visit customer premises when necessary Stay up to date with advances in technology Place of Work Office Based – Ashford, Surrey Hours of Work Monday to Friday (8:30 to 5:30 with 1-hour lunch) Out-of-hours support (when required) Skills All candidates must have the following knowledge to an excellent level of the following skills and at least four years of experience in a similar role. Desktop and server hardware Microsoft Windows 10/11 Microsoft Office desktop apps (to the latest version) macOS (to the latest version) Microsoft 365, including Exchange, SharePoint, OneDrive, Teams and Azure Switches and firewalls Networking knowledge (TCP/IP, DNS, DHCP and VPN) Use and management of RMM software Network Security (Watchguard experience Preferable) Desirable Experience with building and/or maintaining a Service Desk Advanced networking (VLANs etc.) Active Directory / Azure Active Directory Microsoft Windows Server Multi-Factor Authentication Cyber Essentials understanding and compliance Endpoint Protection Personal Skills Clear and fluent English (written and spoken) Excellent customer service and communication skills Ability to manage and prioritise tasks Timekeeping and time management Work as a team and independently Self-motivated, resourceful, and keen to learn and share knowledge Ability to lead by example - developing and maintaining a respectful and inclusive working environment Ability to plan, organise and adapt to changing job tasks within own role Strong analytical, logical, and troubleshooting skills Strong efficiency skills, with the ability to multi-task in a fast pasted environment Flexible approach to working hours Qualifications At least four years of experience in a similar role (essential) CompTIA A+/Network+/Security+ (desirable) ITIL Foundation (desirable) Salary: Neg depending on experience ....Read more...
Type: Permanent Location: Ashford, Surrey, TW15
Posted: 2024-04-15 07:43:59
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Our client is a prestigious Almshouse who are searching for a Housekeeping Assistant / Housekeeper who can help keep the Almshouse and flats clean and tidy and help with general housekeeping duties. Experience in cleaning and housekeeping is desirableOur client will provide extensive training and opportunities for professional development.
You will genuinely interest people and make a positive contribution to the Almshouse, residents and team.Ensure that all communal and staff areas are kept to a high standard of cleanliness.To clean residents flats with due regard to their safety and privacy.Ensure all procedures and instructions relating to Health and Safety are adhered to including correct use, storage and maintenance of cleaning materials within COSHH Regulations 1994 and per the Trust policy.To observe at all times the Trust policies as outlined in the Employee Handbook, in particular those relating to Health and Safety at Work and Data Protection.Attend training/staff meetings as required by the Trust to ensure that the best possible service is provided to our residents and to each other. Working with our client you can expect the following:A comprehensive induction programme with opportunities for further training and developmentCompetitive rates of pay, £14.50 per hour, 5 hours per dayCareer progressionA challenging and rewarding working environmentEmployee benefits scheme - online shopping, discounts and vouchersJob satisfactionFull or Part-Time ....Read more...
Type: Permanent Location: SE26 6RP
Posted: 2024-04-15 07:43:59
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Our Client is a combined Charity which specialises in the provision of grants for local people on low income and organisations running projects which benefit needy residents in the area plus the provision of high-quality independent living Almshouse accommodation for those of limited financial means.
They are searching for an Admin Support Officer to work with the leadership team from their new offices based in Vauxhall.The position supports the Chief Executive and the Operations and Grants Manager by way of software systems support and data management.
It is anticipated that this key role will provide support in equal measures to both parts of the organisation and one that contributes directly to the smooth running of the Charity.Key responsibilities will include maintaining the grants database (Benefactor Cloud) and ensuring that all entries are accurate and up to date; maintaining and updating content for the grants website and assisting with SharePoint and accounts data entry for both charities.
There will also be a small element of office administration.This position is office based, in a great location for public transport connections and in offices with excellent amenities.This is a unique and rewarding opportunity and ideally candidates will have:Good IT skills working with Microsoft Office packages, Xero accounting system, SharePoint document management system and databases.Experience of maintaining and updating grant website pages.Experience of using accounting software and maintaining accounting records.An understanding of GDPR and managing sensitive data in line with requirements.This role provides an opportunity to make a positive contribution to the wellbeing and quality of life for the charities' beneficiaries.Our client welcomes and encourages applications from people of all backgrounds.
They do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.Three days per week, office based (9am – 5pm).C £36,000 pa (pro-rated for part time hours).Closing date for applications: 10 March 2024 ....Read more...
Type: Permanent Location: London Vauxhall, SW8
Posted: 2024-04-15 07:43:59