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Marketing Assistant/ Executive

Job Title: Marketing Assistant/ Executive
Location: Wilmslow- Hybrid split of home and office working.


Salary: £18,000 per annum


We are Citation.

We offer colleagues and clients an opportunity they will not gain at many other businesses.

We are interested in growth, investment, and service excellence, we have never and will never grow our business by cost cutting or tying people up in bureaucracy.

We don't do politics - we want people focused upon actions and delivery.

We don't do micro-management - we empower, support and innovate.

We are leaders, not empire builders and we love our business.


Citation is one of the UK's biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses.

We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!


The Role


Due to internal promotion, we're looking for a Marketing Assistant with a difference - someone who can put themselves in the shoes of a client, and genuinely recognises the power of a great customer experience- and can help deliver that in a B2B environment.


You'll be joining a vibrant Marketing team that's striving to deliver customer success, optimise customer engagement and increase customer lifetime value.

In a world where it costs five times more to attract a new customer than to keep an existing one, this role is vital to deliver on high client retention rates.


Key Responsibilities:


, Support the development and implementation of client marketing campaigns, such as client welcome, nurturing, monthly newsletters, service, and legal updates.
, Manage the client feedback platform and processes, including ad-hoc client research telephone research projects.
, Support Citation's online review profile by inviting clients to leave positive reviews on independent online review sites Trustpilot, Google My Business and Feefo
, Update client data and activities in Citation's CRM systems, incl.

pro-actively calling clients to gather correct contact information and monitoring marketing email inboxes.


, Update our client platform with relevant marketing content.
, Work with the fantastic and creative internal design and content team to create engaging and on-brand content for client marketing communications.
, Get stuck in any new marketing activities that may come up and be a supportive member of the team.

Some things we would like to see:


, You are passionate about marketing, customers, and learning.
, You possess excellent written and verbal communication skills.
, You are a team player willing to adapt and get fully involved in the fast-paced and fun environment of our fantastic marketing team!
, You have work experience in a customer-facing environment, and evidence that you put customers at the heart of what you do.
, Have good experience of Microsoft Excel and Word.
, Marketing or Business Management Degree (desirable, no essential)


What we want to see from you is your desire to progress in marketing, in a company where your marketing skills are just as important as your personality.



What you get in return


Working for Citation you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts, healthcare cash plan, the opportunity to purchase extra leave, pension contributions and more.


Please click 'Apply' to continue your application.




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