Service Advisor

Service Advisor

Location: Yeovil, Somerset

Salary: Up to £30k + Uncapped Commission

Job Type: Full - Time, Permanent, Monday - Friday

The Client:

Our client, a well-established car dealership, offers both new and used cars while prioritising exceptional customer service and satisfaction.

The Role

As aService Advisor, you will provide exceptional customer service and support in a busy service department, ensuring customer satisfaction and promoting upselling opportunities.

Duties:

? Greet customers and manage vehicle bookings efficiently.
? Act as a liaison between customers and the workshop team, explaining diagnoses and updates clearly.
? Keep customers informed throughout their service visit, including additional work quotations.
? Identify and pursue upselling opportunities within a realistic framework.
? Handle invoicing and payment processing.
? Collaborate effectively with the team to maintain high standards.
? Demonstrate dedication to customer satisfaction and repeat business.


Requirements

? Previously worked as a Service Advisor or in a similar role.
? Experience in customer service and sales within the automotive industry.
? Experience in the motor trade and sales (beneficial)
? Familiarity with 1Link software (desirable)
? Full UK driving licence with fewer than 6 penalty points.


Shifts:

? Monday - Friday: 8:30am - 5:00pm
? Alternate Saturdays: 8:30am - 12:30pm


Benefits

? 22 days of annual leave plus Bank Holidays
? Employee and family discounts
? Annual profit share scheme
? Company pension scheme
? Free eye tests


Apply now for this exceptional opportunity to join a leading automotive group and enhance your career!

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