Aftersales Manager

Aftersales Manager

Location: Wincanton, Somerset

Salary: OTE £40k + Excellent Benefits

Monday - Friday, 40 hours per week, Occasional Saturdays

The Client:

Our client is a well-established automotive group with a rich history prioritising exceptional customer service and satisfaction.

They foster a family-like work culture and offer growth opportunities within their award-winning company.

The Role:

As an Aftersales Manager, youll collaborate closely with the Branch Director to oversee Aftersales operations, devising and executing strategies to enhance revenue and profitability.

Responsibilities:

? To guide, inspire, and assist the Aftersales team.
? Handle customer grievances, ensuring satisfaction through superior communication.
? Conduct regular evaluations with the team to uncover business opportunities and pinpoint training needs.
? Recruit and develop team members, ensuring skillset optimisation across all aftersales departments.
? Oversee monthly performance reviews, analysing KPIs to drive improvements.
? Develop cohesive strategies with sales and marketing to elevate the customer experience.
? Enforce procedural adherence, ensuring seamless interdepartmental operations.


Requirements:

? Previously worked as an Assistant Aftersales Manager, Aftersales Manager or in a similar role.
? Proven Aftersales experience within the Automotive Industry.
? Capable to utilise specialised computer-driven systems.
? Strong communication and analytical skills.
? Full UK driving licence with fewer than 6 penalty points.


Benefits:

? 22 days of annual leave plus Bank Holidays
? Employee and family discounts
? Annual profit share scheme
? Company pension scheme
? Free eye tests


Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner.

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