Service Advisor

An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As a Service Advisor, you will be the main point of contact between customers and the workshop, ensuring smooth communication and exceptional service.

This full-time permanent role offers basic salary range of £28,000 - £32,000 plus bonus of up to £4,000 (OTE £36,000).

You will be responsible for:

? Prepare thoroughly for each job and capture all customer vehicle issues for follow-up.
? Adhere to Brand and Company Service Core Processes to ensure consistency and quality.
? Inform customers of outstanding recalls and schedule completion promptly.
? Clarify repair basis (Retail / Fleet / Warranty) for both customers and workshop staff.
? Verify account details, credit, authorisations, and order numbers before proceeding.
? Follow up on 'No Show' bookings and efficiently manage Work in Progress (WIP).
? Update Vehicle Order Records (VORs) daily on manufacturer platforms.
? Obtain authorisation for required work through customers or approval platforms.
? Cost completed work and raise accurate invoices for transparency and accountability.
? Monitor and communicate vehicle progress, including completion times and delays.
? Maintain precise vehicle history and service records for reference and compliance.
? Order/requisition authorised parts in a timely and organised manner.
? Ensure compliance with health & safety, statutory requirements, and company policies at all times.


What we are looking for

? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
? Proven experience in an automotive service environment, ideally HGV or light commercial vehicles.
? Competent in technical and administrative tasks, including vehicle costing.
? Strong attention to detail and organisational skills.
? Excellent cust