Customer Service Administrator

An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems.

As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers.

This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits.

You will be responsible for:

? Coordinating customer appointments for home surveys and installations
? Managing inbound and outbound communications via telephone and email
? Providing timely updates to third-party partners involved in lead generation
? Maintaining accurate records across spreadsheets and internal databases
? Ensuring a seamless customer journey through every stage of the service
? Responding to enquiries and resolving issues in a professional manner


What we are looking for:

? Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role.
? Confident using Microsoft Office, Google Suite, and PDF tools
? Proven customer service background, ideally 4 years.
? Experience in housing or scheduling within a maintenance or energy sector is advantageous
? Excellent verbal and written communication, particularly over the phone and via email


What's on offer:

? Competitive Salary
? Bonus scheme
? Company pension plan
? Cycle to work initiative
? Free on-site parking
? Company events


This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK.

Important Information: We endeavour to process your personal data in a fair and transparent manner.

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